Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • In the Site Control Panel you will find an exhaustive Help section featuring a variety of articles and frequently asked questions. They are answered by our support team of competent techs. Just type in your question and our smart software will show you the most appropriate answer.

  • Top quality support service
  • Instructional Video Clips

  • For those who want to discover how to remedy a commonly encountered problem by watching a tutorial video clip, we have added a selection of video tutorials to our Site Control Panel. All the how–to video clips are very short and easy to follow. They offer you step–by–step demonstrations of different site management techniques.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7 client support service and feature a one–hour support ticket response time guarantee. Our trained technical support engineers will be available 24x7x365 and will settle any issue that you might possibly encounter within less than 1 hour after the helpdesk ticket submission. In the majority of cases, a reply will be provided to you within twenty minutes.