Technical Support Channels
A 60–Minute Support Ticket Response Guarantee
All your assistance requests will be dealt with in no more than 60 min after the support ticket or email is submitted. If your case requires additional assistance from a server admin, we’ll forward the ticket or the email to the person in charge, in a timely manner and will leave a comment to notify you that more time will be needed for reaching the optimal solution. If you order the Optional Managed Services package, any of the server management services included there will be completed whenever you like.
An Excellent Customer Service
We’ll be online for you 24–7–365 to reply to any questions that you may have related to our Site Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need help tackling server management procedures, you can check out our Optional Managed Services package, which includes backup storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation services
A User–Friendly Help Area
Our Site Control Panel was pre–installed for each Linux dedicated servers hosting package. Among its functions is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. Most help articles also video versions that demonstrate all the operations that you can carry out in a very illustrative way. You will find all the educational articles and the video tutorials in the top right corner of each Site Control Panel section.