A 99.9% Server Uptime
Our web hosting platform is based on a dependable, enterprise–class hardware architecture and a strongly tweaked Linux variation. Thus, irrespective of what your website is, or how many visitors you’ve got, or even in case there is a DDoS assault, our hosting servers will stay up and your web sites will remain visible online.
Our Linux web hosting packages packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s very important to also build your own network architecture. For this reason, we set up a custom–configured internal network in all our datacenter facilities. Based on topflight Juniper routers and switches, our internal network allows for mind–blowingly fast data transfer rates and is also completely redundant.
Hence, you will enjoy a 99.9% network uptime in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, no matter which web hosting plan you’ve selected.
A 30–Day Money–Back Guarantee
Like with any other service, if it’s your money on the line, you cannot feel really secure. That is why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you don’t feel pleased with our hosting service or if you have to get a bit more powerful hosting solution, such as a Linux VPS web hosting packages or even a Linux dedicated servers hosting packages – you’ll receive your money back in full, without any secret costs or repayment charges.
24/7 Technical Support
We have meticulously picked each individual member of our 24x7 support department so that we can offer the best help desk support service that you can get. Each of our support engineers has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. What’s more, they’re available to you 24/7/365 – you’ll be able to touch base with them at any moment and they’ll reply as quickly as possible.
Their average support ticket response time is less than twenty minutes, whereas with many other web hosting suppliers you are forced to wait for days. And we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to in under 1 hour.