A live chat is a real-time way of communication between a website hosting provider's support team and its clients. It is a very efficient way to receive some information about the hosting services or have some problem resolved because you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the low possibility of mistakes any time you exchange information such as usernames or domain names, the faster response time since the communication is real-time and the fact that you don't need to stay on the chat all the time - you're able to do something different while the representative investigates the issue in question. Also, you will be able to become a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone fees that you will have to pay if you are calling to another country.
Live Chat Support in Web Hosting
We provide a live chat support service for all of the Linux web hosting packages that we offer and we are able to help you with almost everything live. In case you do not have an account with us yet, we'll give you more details about the plans in order to help you to select the most appropriate package. In case you are an existing customer, we will be able to help you with any billing or general issue and with numerous common tech issues, for instance an email address setup in a desktop email client. When you cannot call us for some reason or you are in some country where we don't have a local telephone number, our live chat will be the best option to contact us. Needless to say, some matters need more time to investigate and test, therefore you'll have to open a ticket to our technicians, but nonetheless, we will save your time and assist you with a number of troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we provide with all of our Linux semi-dedicated hosting packages, you're able to get the answers for any questions you have or have a lot of troubles dealt with in no time. The service is available every day, therefore you will be able to contact an agent even on holidays and weekends. In case you're not sure which plan would be better for your web sites or if our advanced cloud hosting platform matches some system requirements, you may join our live chat before you purchase anything. In case you're an active customer, you will be able to obtain more details about account settings, billing issues as well as a variety of common tech problems you may encounter, for instance when you are unable to install an e-mail account in a client on your PC. The live chat will save you lots of time regardless where you are or when you get in touch with us.